FAQ

mbNET HW:02 & HW:03 - What has changed?

The following modifications and innovations are valid from mbNET HW:02: 1. Access to the web interface of the device can only be done via HTTPS. ------------------------- 2. Individual password (default password) for each device The default access password for accessing the web interface has been replaced by an individual device password. The device password can be found on the back of the device. ------------------------- 3. Galvanic isolation of the I/Os to the device power supp...

Why does the VPN connection of my mbNET fail?

If your device (e.g. mbNET / mbNET.mini) cannot establish a VPN connection to the remote service portal, you can do the following: Please connect to the web-page of the router to check the "Quickstart". Under the following URL you can find more information about this: https://helpdesk.mbconnectline.com/en/index.php?type=page&urlcode=967687&title=How-can-I-reach-the-web-interface You see five steps: Point 1: Interface overview, General system information Point 2: Internet connection Point 3...

How can I access different devices behind mbNET / mbNET.mini?

If you want to reach different devices behind a mbNET / mbNET.mini, you have to configure one or more Forwarding rules with a "virtual IP" in the Firewall settings of a mbNET / mbNET.mini. For example: The computer (IP: 172.16.0.30) needs access on two PLCs, with IP address 192.168.0.110 and 192.168.0.120, through the mbNET / mbNET.mini. The mbNET / mbNET.mini takes the address assignment from a "virtual IP“ (here: 172.16.1.110 and 172.16.1.120) into a "real IP“ (here: 192.168.0.110 and 1...

What must be considered if I want to access an ethernet component (e.g. PLC)?

If you want to access an Ethernet component (e.g. PLC) via a mbNET, please observe the following generally: - The component must be reachable from the mbNET. You must ensure this on the mbNET web interface under "Advanced" ~> "Status" ~> "Diagnostics" ~> "Ping" with a ping-request. - The IP address of the component must be in the same Network segment as the LAN-IP address of the mbNET. Example: LAN-IP of mbNET: 192.168.10.100/24 | IP address of the component: 192.168....

How can I connect to a Siemens component (e.g. PLC or Panel) via TIA?

Please consider the following instructions, if you can not find your Siemens PLC or Panel in the TIA portal or if you want to establish a connection to your component through a mbNET generally: You have to ensure, that an active VPN connection to the mbNET was already established through mbDIALUP. You may find more information here (https://helpdesk.mbconnectline.com/index.php?type=page&urlcode=101072&title=mbNET) 1. Connectivity If your PLC or Panel is connected to the LAN side of a mbNET v...

How can I connect to a Omron HMI / PLC?

Please consider the following instructions, if you want to establish a connection to a Omron NS-series HMI or other Omron devices, such as PLC, through a mbNET / mbNET.mini generally: 1. Configuration of the Omron component The IP address of your component must be in the same network segment as the mbNET / mbNET.mini. For example: LAN-IP address mbNET / mbNET.mini: 192.168.127.200/24 | IP address of component: 192.168.127.1/24 =>> network segment: 192.168.127.X/24 As default gatewa...

Why are the tag values invalid or why is the tag server not reachable?

If a tag has an invalid value (see screenshot below) or if the tag server is not reachable, please ensure the following: Please note: With a mouse-click on the red exclamanation mark you can see more information. - The connected component must be reachable from the mbNET. You can ensure this with a ping-request on the device web interface under "Advanced" ~> "Status" ~> "Diagnostic" ~> "Ping": You can enter there IP addresses and domains. In this example, the IP ...

How can I add and use LAN routes?

(/liveagent/scripts/file.php?view=Y&file=06cc0f722486790b38cf4912bc04fb1b) The machine networks are becoming more and more complex and segmented. The remote maintenance has so far been limited to only one network segment at the LAN interface. The ExtendedRouting function now offers the possibility to reach different networks via additional routers that are connected to the LAN interface. I.e. if there‘s already a Managed Switch with routing function in the facility, its network segments can be ...

SIM card - Which requirements must be met?

The following requirements for a SIM card must be met: - The SIM card needs a online data plan, this means, a communication over the internet - especially via VPN - must be possible. - The size of the SIM card must be "Mini SIM" (standard size). - If you want to send additional SMS over the SIM card, you need a SMS option in your plan. You need the following data of the SIM card to configure the modem in the portal: - APN settings (maybe with user / password) - SIM Pin (if...

How can I reach the web interface?

To reach the mbNET web interface, your computer must be connected with one of the mbNET LAN ports. This means, your computer must be in the same network segment as the mbNET. This applies to both, the IP address and your computer's subnet mask. As standard gateway and DNS server you must enter the LAN-IP of the mbNET. For example: LAN-IP address mbNET: 192.168.0.100/24 | IP address computers: 192.168.0.1/24 =>> network segment: 192.168.0.X/24 Once you have entered the mbNET LAN IP a...

How do I transfer a configuration file to a mbNET?

After you have added a device to your Account at the rsp.mbCONNECT24 portal, you have to download the configuration to the device (mbNET in this example). This can be done in two different steps: 1. Download the configuration to your PC (/liveagent/scripts/file.php?view=Y&file=5c014f5df55027bd596f584724dc24d3) By clicking "Download to PC" you have the possibility to save the configuration file to a USB stick in order to perform the configuration transfer. The configuration file is called ...

How can I update the mbNET firmware?

This HowTo explains how you can update the Firmware of your mbNET via USB. (/scripts/file.php?view=Y&file=0c4d95782ec657da6c46d48b33cfe08c) 1. Download latest firmware In order to download the latest firmware version of your mbNET, please go to: https://www.mbconnectline.com/en/support/downloads/mbnet.html And download the firmware file. 2. Prepare for update The downloaded and unzipped firmware file (image.bis (HW01) or image.swux (HW02)) may not be renamed and must be stored in the top...

Why does my USB device will not be recognized?

If a mbNET does not recognize a USB device, please ensure that the respective USB device ... - is "FAT" formatted and - has minimum the 2.0 - standard. You can check the status of the USB device on the mbNET webpage under "Advanced" -> "System" -> "USB": In some cases, the USB device is just not suitable with the mbNET, in this case, we offer a USB device in our product line, which is specially designed for our devices - the mbMEM. Typ: FAQ Revision: EN-mbconnect24-12...

How can I restore my mbNET to factory settings?

If you want to restore the mbNET to factory settings or you get asked by the support to do so, here is the description how to do it. ATTENTION: You should first back up your configuration. Once you have carried out these steps, your previous settings will no longer be available. 1. Press the "Reset" button. 2. Wait until LED "Rdy" blinks. (/liveagent/scripts/file.php?view=Y&file=b8e25bc3bf00f8841e64eb34601d6a98) 3. Now press and hold the "Dial Out" button until "Fc4" LED lights up....

What does the different flashing codes of LED "Con" mean?

The flashing codes of LED "Con" are differenced as follows: - LED "Con" flashes rapidly (3 Hz) = the device is attempting - to connect to the Internet - to establish a VPN connection to the portal - LED "Con" lights up without flashing = the device has its own, active Internet connection - LED "Con" flashes slowly (1.5 Hz) = the VPN connection to the portal is established Typ: FAQ Revision: EN-mbconnect24-15-V1.0 Datum: 28.02.2018

Why isn´t my mbNET booting?

A mbNET has booted, if LED "Pwr" and "Rdy" lights-up constantly. If a mbNET is not able to boot, please ensure that the power supply therefore suffices. A mbNET needs 24 Volt and 1,3 Ampere. You may find more technical details under: https://www.mbconnectline.com/fileadmin/user_upload/datasheets/mbNET/Datasheet-mbNET-MDH800-MDH859-EN.pdf Furthermore it's important that the mbNET was already configured correctly. Please verify the device type and serial number, which you have possibly configu...

Can I send alarms to several recipients?

Information Typ: FAQ Datum: 25.12.2017 Produkte: mbNET Revision: FAQ-DE170005-1 If your _mbNET_ must send alarms to several persons, you can seperate the email and SMS recipients by a comma (,) OR a semicolon (;), as follows: For example:_ technician1@example.net;technician2@example.net;technician3@example.net_ or For example: _0123456789,0198765432,0145678932_ Please note: You can enter up to five email addresses or phone numbers at the recipient.

How do I send SMS commands?

Information Type: FAQ Date: 28.02.2018 Product: mbNET Revision: FAQ-DE180011-1 You can send SMS commands (e.g.,to turn the Output via SMS on) to a_ __mbNET_ , which has a modem integrated. Subsequently is a list with SMS commands, which can be send from a smartphone to the _mbNET_ directly (To: _"SIM phone no."_): * With _INET START_ or _INET STOP _you can control the industrial router’s Internet connection. Note that you can only control an Internet connect...

Why isn´t my device time refreshing?

Information Typ: FAQ Datum: 25.11.2017 Produkte: mbNET Revision: FAQ-DE170004-1 If the time is wrong on the _mbNET_ or if it is not possible to refresh the time, please ensure that: * The configured NTP server is reachable via a ping-request generally. * The respective NTP server and TCP port 123 (NTP port) is unlocked for the _mbNET_ in the firewall settings on-site. You can execute a ping-request on the _mbNET_ webinterface under _"Status"_ -> _"Di...