How do I obtain support information / logs from an mbNET.mini?

How do I obtain support information / logs from a mbNET.mini?

Applies to:

• mbNET.mini

For analyzing the router's behavior, the logs it generates are essential. To obtain this information, you generally need to log in through the router's web interface.

See also:

➜ Tutorial Web Interface

After logging into the web interface, you will see the Quickstart view:

1. Click on the first icon to access the first details page
2. Click on Erweiterte Protokollierung (de) / Extended Logging (en)

• A new window will open with the log displayed as a text file. You can view the log directly here.
• To send us the information, please create a text file from the log:
  • If you are using a browser: Press [Ctrl] [S] to save the text directly as a file.
  • If you access via mbDIALUP and Web2Go: Press [Ctrl] [A] to select all text, then use [Ctrl] [C] to copy the text to the clipboard. Then open Windows Notepad, create a new file, and paste the text with [Ctrl] [V].

See also:

➜ What information is needed for ticket processing?