FAQs on the CTM updates

I am reading this in the mbDIALUP window how do I get back into my portal? Applies to:This is only for mbDIALUP users who see this display in the mbDIALUP window If you have clicked on the link in the current portal message, these pages will be displayed in the mbDIALUP window. The following links will take you back to your portal: ➜ RSP EU (https://rsp-mbdialup.mbconnect24.net) ➜ RSP US/CAN (https://rsp-mbdialup.mbconnect24.us) ➜ RSP ASIA (https://rsp-mbdialup.mbconnect24.asia) ➜ RSP AU ...

Why should I check these pages more often for questions about the CTM updates? We won’t be able to fully address all questions and topics that arise immediately. We will dynamically update these FAQs taking into account your valuable feedback.

What are the CTM Updates for? As part of a pentest, a security researcher identified potential vulnerabilities in one of our products. Of course, we are already working intensively to address these issues and will keep you informed on these pages about the resulting CTM updates in response to these potential vulnerabilities.

Why Are There Multiple CTM Updates? CTM refers to the process of configuration transfer from the portal to the devices. This process has been redesigned based on an adapted security concept and will be implemented through the upcoming CTM updates on both the portal and the devices. We take potential vulnerabilities very seriously and are extending improvements across our entire product portfolio. This requires updating devices, but it also leads to limitations on older devices. A first step i...

Which dates are important? - 05.09.2024: The new device firmware will be released on our worldwide Public V2 remote maintenance portals. From this point on, you will have the option to control and schedule the update yourself and deploy it to your compatible devices via the portals. - 19.09.2024: On this date, the final patch for the global V2 portals will be rolled out. All compatible devices that have not been updated by then will be automatically updated with the CTM-update firmware...

How do the devices receive their CTM update? mbNET / mbNET.rokey - Starting from 19.09.2024, all devices from HW:02 will be updated as soon as they come online on the V2 server after the portal update. This will be triggered automatically. You don’t need to take any action. The process is not configurable. - From 05.09.2024, the CTM update firmware will be available in the portal for manual update. - Devices from hardware generation 01 will not receive a CTM update. mbNET.m...

What impact does the CTM update process have on the device? The update process generally consists of the following steps: - Transferring the firmware file to the device - Verifying the file's validity - Writing the firmware to the device's memory - Activating the new firmware by restarting the device The two main methods differ in when the restart is performed: - If you activate the firmware manually through the portal, you need to initiate the restart separately. Thi...

What changes for device operation after the CTM updates? The process of transferring a configuration to the router has been completely revised and secured. Both the router firmware and the portal software have been adapted. Therefore, for operation after 19.09.2024, the following applies to the different routers: mbNET / mbNET.rokey - Devices from HW:02 - Will receive the new firmware as soon as they come online. - All functions will be available again after activating the new firm...

What do I need to be aware of in connection with my own .virtual RSP? Period 05.09. to 19.09.2024: Firmware versions 8.3.0 and 2.3.0 are provided via our update servers for activation in your portal. If you have not configured it so that these are provided automatically, you can activate this manually in the backend of your server under to activate them manually. Note:We strongly recommend updating as many devices as possible before 19. September. Period after 19 Septembe...