How do I obtain support information / logs from an mbNET / mbNET.rokey?

How do I obtain support information / logs from an mbNET / mbNET.rokey?

Applies to:

• mbNET • mbNET.rokey

To analyze the behavior of a router, the logs it generates are essential. To obtain this information, it is usually necessary to log in to the router's web interface.

See also:

➜ Tutorial Web Interface

After logging in to the web interface, you will see the Quickstart view:

1. If necessary, click on the first icon to access the first detail page.
2. Click on Erweiterte Protokollierung (de) / Extended Logging (en)
   • A new window will open with the log. You can view the text directly here.
      
3. To send us the router's logs, please click on Support Files (de) / Support Files (en). The router will provide you with a file named accordingly for download. This file contains the most important logs and current parameters of the device in encrypted form.

See also:

➜ What information is needed for ticket processing?

➜ Is there a way to directly examine behavior on my router?

➜ Is it possible to investigate a topic directly on my PC?