FAQ

Question: How can I restrict the access to components on the LAN side? Answer: The license " User/Client component setting (Firewall behind device) " is needed to do that Can be checked under "System > In Use / Licenses": 1. If the access is not restricted (Default option): The complete LAN network of the router can be reached through the VPN connection. There are no restrictions and when checking the accessibility via ping, all components in the LAN subnet can be reached. If you´re ...

Question: How can the firmware of my mymbCONNECT24.virtual server be updated? Answer: Log in to the backend of the system and open the "System > Firmware" menu. 1. By navigating to the tab "Download", new firmware versions can be searched for and be downloaded. The two types are Firmware and Patch 2. Downloaded versions can be activated under the tab "Activate Firmware" or "Activate Patch". This process takes a few minutes. 3.1. Patch: After activating the Patch, no further steps are requ...

Question: Can we save and/or export datapoint data from the cloud? If so there a way to automate this process? Answer: Yes, We do have a license called “External Storage for data logging” with which you are able to add data points to a report in the “Report > Tags” menu. This report can be exported manually in the same menu or you can automate this process with the “Scheduler” and send the report to someone automatically. - This functionality is supported by the mbNET famil...

This document describes what needs to be checked during the installation process of your mymbCONNECT24 Server. 1. Requirements Please note: These requirements concerns you only, if you are using the mymbCONECT24.virtual Server. If you are not using the mymbCONECT24.virtual, please continue with the next point (2.). - ESXi-Server (as an example) - Hardwareversion 8 - ESXi 5.0 and higher - https://docs.vmware.com/en/VMware-vSphere/7.0/com.vmware.vsphere.vm_admin.doc/GUID-64D4B...

If you receive the following message by accessing on your mymbCONNECT24 server via web browser: Or if you want to access the mymbCONNECT24 server via mbDIALUP and receive the following red key symbol: In both cases, you or your IT must have a public frontend SSL certificate issued by a third-party supplier, in order to ensure the trustworthiness and identity of the mymbCONNECT24 server. The * .pem file must contain the private key and the certificate, that it looks like in the following ...

When you meet a problem with mbDIALUP please consider that, by giving factual information to MB connect line Support Team, you will actually help them to help you. In this perspective, attaching the mbDIALUP Supportinformation to the email you send to support@mbconnectline.de (mailto:support@mbconnectline.de)can be really helpful: the person on Support will have all information about what happened (or did not happen). This document explains HowTo get the Supportinformation. 1. Enable und...

This HowTo document describes how to add a Windows PC to rsp.mbCONNECT24 as an VPN-Client. This provides you the ability to connect a Windows computer, as a VPN-client, via a secure VPN tunnel worldwide. 1. First, login to your account at the portal rsp.mbCONNECT24 through mbDIALUP. 2. Add a new device with the symbol in the rsp.mbCONNECT24 portal. As “Device Type”, the “VPN-CLIENT“ must be chosen: Important: You need an extra license (item-no: 7.100.004.00.00 Standard VPN-Clients), to...

This HowTo document describes how to add a Linux OS to rsp.mbCONNECT24 as an VPN-Client. This provides you the ability to connect a linux device, as a VPN-client, via a secure VPN tunnel worldwide. 1. First, login to your account at the portal rsp.mbCONNECT24 through mbDIALUP. 2. Add a new device with the symbol in the rsp.mbCONNECT24 portal. As “Device Type”, the “VPN-CLIENT“ must be chosen: Important: You need an extra license (item-no: 7.100.004.00.00 Standard VPN-Clients), to be ab...

If you establish a VNC or RDP connection via Web2Go to a Windows-PC using mbDIALUP you may get confronted with the need of the key combination Strg + Alt + Entf in order to unlock the PC. Sending this key combination to the PC is not possible using Web2Go. To solve this issue, a on-screen keyboard can be displayed. 1. Initial situation After establishing the Web2Go connection, you may see this screen: (/liveagent/scripts/file.php?view=Y&file=aed619b25325015076d3dff14617e9f3) 2. Open the menu...

ATTENTION: There will be changes made on the registry of the PC. If you are not sure what you are doing, please contact your IT-Administrator If you are having problems connecting to your Windows 10 PC via RDP using Web2Go, it could help if you change a value in the registry of the windows-pc. 1. Open the registry In order to open the registry, type "Regedit" inside the search box in the left bottom corner: (/liveagent/scripts/file.php?view=Y&file=63da89046f8d4730c818d2b6dfaa1908) Click on ...