FAQ

Changed LOGIN for the European RSP Applies to:• mbDIALUP in connection with the European Remote Service Portal How does the login change? In the first login screen, enter your username in the format user@account (mailto:user@account): Afterward, the second screen will appear in the familiar format. The username has been carried over from the first screen: Here, please enter your password and log in as usual with your password and a click on [Login]. Why was this changed? The two-...

Which IP / Ports must be open for mbCONNECT24 in the firewall? Belongs to:• RLAccess • mbDIALUP • mbNET • RA70S • mbNET.rokey • RA70K • mbNET.mini • RA50C The remote maintenance routers and the connection software establish an outgoing VPN connection to the RSP remote maintenance portal via one of the three TCP ports 1194, 443 or 80. The default setting for the VPN connection is TCP port 1194. This port must be enabled in the firewall for an outgoing TCP connection so that the Remote Service P...

FAQ about IP-range release in the firewall for the European servers Applies to:• mbDIALUP • mbNET • mbNET.rokey • mbNET.mini in conjunction with the European remote maintenance portals Why do I need to whitelist an IP range? We are improving our infrastructure to provide you with a more stable and secure connection in the future. To ensure you continue to have uninterrupted access to our services, it is necessary to whitelist an IP range instead of a single IP address in your firewall. Whic...

Why can't I create or change any devices in my V1 account? Applies to: • V1 Portal EU he mbCONNECT24 V1 remote maintenance portal will cease operations on 31.03.2026. We wrote to all account administrators in mid-August. This message may not have reached you. You can find the text here: Wichtige Information/Important Information: EoL V1 Server Produktabkündigung Server mbCONNECT24 V1 Sehr geehrte Kundinnen und Kunden, wir schreiben Sie heute an, da Sie einen Account auf unserem Fernwa...

How does the initial configuration work? Applies to: • mbNET • mbNET.rokey • mbNET.mini When you create a device in the portal, you can configure it completely. However, during the first configuration, only the configuration parameters necessary for the connection to the portal are transmitted to the device. The portal informs you of this status with a notification box. For your information, the values included in this initial configuration are highlighted in color: After the configuration...

How do I determine the hardware version of my device? mbNET: The devices can be roughly categorized based on the front panel: HW: 01 HW: 02 to HW: 05 from HW: 06 Frame of the front panel: yellow Frame of the front panel: gray Frame of the front panel: gray Label of the eighth LED: Err Label of the eighth LED: Stat Label of the eighth LED: Stat Label WAN: black on yellow Label WAN: black on yellow Label WAN: white on red A more accur...

How can I log in to multiple portals or with multiple users simultaneously? Applies to: • all portals For administrative tasks, it can be useful to log in with multiple identities on the same PC or on different servers simultaneously. Example: Server migration from V1 to RSP: - Start a browser - Enter https://vpn2.mbconnect24.net in the address bar - Log in as admin to your V1 account - Start mbDIALUP - Select the server rsp.mbCONNECT24.net (EU) - Log in as admin to your RSP...

mbDIALUP and mbCHECK have recently reported a closed port what is the cause? To check if certain ports are accessible from a Windows system to a specific system, we use a long-established special test routine. We are currently observing that this routine is producing the following outputs even though the systems are well reachable: - Possible outputs in mbDIALUP : - Possible output in mbCHECK : Recent tests have shown that these messages can occur even though the tested ser...

Tutorial: Web Interface Applies to: mbNET, RA70S, mbNET.rokey, RA70K, mbNET.mini, RA50 There are basically three ways to access the web interface of a router: 1. Access the web interface directly from a PC - Connect an Ethernet port of your PC to one of the LAN ports on the router - Configure the IP address of the PC’s network interface to match the LAN IP of the router - Example: If the LAN IP of the router is the default 192.186.0.100, set the IP on the PC to 192.168.0.110 a...