Helpdesk - MB connect line (en)

FAQ

• Earlier articles
• Changed LOGIN for the European RSP
• Which IP / Ports must be open for mbCONNECT24 in the firewall?
• and 17 more ...

Ticket creation and processing

• How can I get in touch with you regarding a support case?
• What information is needed for ticket processing?
• How do I obtain support information / logs from an mbNET / mbNET.rokey?
• and 6 more ...

FAQs on device migration V1 to RSP / V2/

• How does the move from the V1 portal to the RSP / V2 work?
• What are the requirements for the migration from V1 to RSP V2?
• Why does it make sense to move from V1 to RSP V2?

FAQs on the CTM updates

• What changes for device operation after the CTM updates?
• What are the CTM updates for?
• Why are there multiple CTM updates?
• and 3 more ...

Product-specific help

• mbNET / mbNET.rokey
• mbNET.mini
• mbDIALUP
• and 247 more ...

Application examples

Category is empty.

Tutorials

• Tutorials: Previous articles

Configuration notes

Category is empty.

Troubleshooting

• mbDIALUP only works as Administrator / PID error
• Siemens Sm@rtClient cannot connect to the panel